Feedback

Our student residents are our customers. What you think of us matters. Listening to your feedback helps us improve what we do for you.  

The Association of College and University Housing Officers (ACUHO) EBI survey, conducted every two years, collects feedback and provides a standard for us to measure ourselves against other university accommodation service providers in Australia and overseas. The results collected have seen enormous improvements in our services:

 2017 EBI survey results (PDF 159KB, 22 pages)

 2015 EBI survey results (PDF 132KB, 22 pages)

2013 EBI survey results (PDF 134KB, 19 pages)

2011 EBI survey results (PDF 314KB, 13 pages)

Since the most recent survey in 2015, UTS Housing has seen a raft of improvements, including:

  • provision of additional sporting and recreational activities
  • online recharge options now available for laundry top-ups
  • introduction of ‘edible garden’
  • introduction of the Bike Club
  • music room in new residence
  • extra fridges in larger apartments
  • sound roofing of Yura music room
  • tinting options being considered for heat reduction at Yura
  • collaboration with UTS IT to provide hard-wired internet connectivity in residence buildings ( in progress)
  • vending of hygiene items
  • emphasis on study areas in new accommodation
  • making second hand items available in a ‘Free store’
  • new communication screens in laundry rooms
  • Computer study lab fitted out with printing facilities 
  • Collaboration with UTS IT to improve internet connectivity in residence buildings 
  • The inclusion of academic and learning programs into the residential life program
  • Provision of wired internet access in all bedrooms
  • Provision of group study pods
  • Lockout fees reduced or waived
  • Overnight visitor nights increased 
  • All smoke detectors replaced at Yura Mudang
Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.