Find the right support for all your IT-related needs.
IT Support
IT-related support
What is multi-factor authentication (MFA) at UTS?
Set up your MFA
UTS has secure single sign-on using multi-factor authentication (MFA) to access UTS systems.
This adds an extra layer of security to keep your information safe by authenticating it’s really you signing in, this means that once you sign in to one system – like Outlook, Canvas or Zoom – you'll be signed into all your other systems too. No need to remember multiple passwords!
Get more information and step-by-step MFA guides
Cannot login to MFA, click here
Need a laptop?
You can borrow a laptop from the UTS Library. Learn how to borrow a laptop
Exam hotline
If you require technical support before your exam, please contact the exam hotline on +61 2 9514 3222, 8am to 9:30pm AEST Monday to Friday and 9am to 5pm AEST Saturday and Sunday. The hotline will remain open until the end of the final assessment period.
Online support
Take me to
ServiceConnect is the first point of contact for students for IT Support and Audio Visual Services. It has two main functions:
- an online knowledge base with self-service instructions to provide specific help for common queries such as connecting to wireless, and
- where you can submit a support request, including booking audiovisual equipment.
Phone support
Broadway
Contact +61 2 9514 2222 or dial 2222 from an internal UTS phone.
Hours of operation
Monday to Friday – 8:00am to 9:30pm AEST/AEDT
Saturday and Sunday – 9:00am to 5:00pm AEST/AEDT
IT support centre location and hours
Broadway
Building 10
Level 2, Room 212 (CB10.02.212)
Hours of operation
Monday to Friday – 9:30am to 4:30pm AEST/AEDT
