Law | Health | Justice researchers are committed to safe and reliable healthcare.
Our work on patient safety and the quality of health care is driven by our shared commitment to responsive regulation - that is to laws, ethics, social policies and practices that reflect the needs and experiences of the populations they are intended to serve.
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Recent Work
Regulation of Health Practitioners
At its simplest, an effective complaint management system requires that the individual raising the complaint must be able to complain to an appropriate entity and be treated with respect, and for the wider health care system such complaints must be effectively utilised as a valuable source of information about how and where mistakes have occurred so as to improve weaknesses in health services.
Building upon previous work on the ombudsman institution, this research led by Distinguished Professor Jenni Millbank. investigates the extent to which this model of individual complainant and systemic improvement of health care complaints is reflected in practice, by mapping current regulatory mechanisms and evaluating impact upon stakeholders and end-users of health services.