Set up MFA with the Okta Verify app.

The Okta Verify app logo

Okta Verify app

The MFA solution at UTS is the Okta Verify app​: 

  • It is the preferred, simplest and easiest way to authenticate your identity (push a button rather than enter a code).
  • Available on Google Play and Apple iOS app stores for compatible smartphones with an up-to-date version. 
  • Requires internet access for ongoing use.
  • You can set up Okta Verify on many devices, this means you can verify from your phone, tablet and laptop.

Changing MFA method from SMS to Okta Verify

https://login.uts.edu.au and login to your account.
Open a browser on your computer and enter URL : 

1. Log into UTS Portal

Log into UTS Portal

2. Select drop down menu and select Settings.

Select drop down menu and select Settings.

3. Scroll down to “Security Methods” and select “Set up” next to Okta Verify.

Scroll down to “Security Methods” and select “Set up”.

4. Sign into your account again

5. You will then be prompted to set up Okta Verify, click “Set Up”. 
You will be prompted with a QR code.

Click “Set Up”

6. Download and open the Okta Verify app from the App store or Google Play
Click the “+” sign in the top right corner and “Organization”.

Download and open the Okta Verify app

7. You can add an account from another device or Skip, then click "Yes, Ready to Scan"

click "Yes, Ready to Scan".

8. Align the box to the QR code on screen and click “Done”.

Click “Done”.

9. You will be redirected back to your Settings page and your device will now be seen underneath “Okta Verify”.

Your device will now be seen underneath “Okta Verify”.

First time set up guides

Changing your MFA set up

Set up a new phone (replacing or upgrading your phone)

Note: If you no longer have your old phone, please call IT Support (details at the end of the page).
If you wish to transfer your authorisation from one device to another, follow these steps:

  1. While logged into login.uts.edu.au, go to dropdown arrow next to your name in the top right hand corner
  2. Select ‘Settings’
  3. Scroll down to ‘Security Methods’ and select ‘Remove’ next to your device name
  4. Verify your identity with your password and current MFA method
  5. You will be directed back to the previous page and you will see that your old device has been removed from your account
  6. You can then select ‘Set Up’ next to the Okta Verify option and set your account as usual on your new device.

See the instructions for the first-time setup, otherwise if you have any issues get in contact with IT Support (details at the end of this page).

'MFA Factor Enrolled' notification

Managing multiple accounts

Need help with MFA?

Head to our 'MFA Help' page or reach out to one of our dedicated MFA Support Services:
 

Phone:  IT Support on +61 2 9514 2222
Hours of operation during sessions:

  • Monday to Friday — 8:00am to 9:30pm AEST/AEDT
  • Saturday and Sunday — 9:00am to 5:00pm AEST/AEDT

Online:  Log an enquiry via serviceconnect.uts.edu.au
 

On campus:  You can contact IT Support by calling 2222 from an internal phone - internal phones are available from Security on Level 3 of Building 1, Broadway (the UTS Tower), from all classrooms, and other locations around UTS campuses.
 

IT Support Centre in-person help: CB10.02.212 Broadway
Hours of operation:

  • Monday to Friday — 9:30am to 4:30pm AEST/AEDT