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Customer energy innovation

Investigating innovative energy technologies, business models, strategies, and policies to enhance benefits for customers and communities.

This area of our expertise is concerned with the way distributed/consumer energy resources and their enablers (such as PV, batteries, EVs, microgrids, Urban REZ, HEMs, HVAC, flexible demand, and more) are being integrated within our homes, communities, businesses, precincts, towns, cities, and the grid.

Our transdisciplinary approach means we can apply our technical, commercial, policy, social, behavioural, stakeholder, systems, and market expertise to help those we work with tackle their most complex of energy challenges.

Our work here responds to such questions as:

  • How can we ensure our homes, communities, and energy infrastructure is resilient amidst a changing climate of more frequent extremes?
  • What are the customer/user behaviours that can affect the successful integration of distributed energy technologies and how can they be positively influenced?
  • What business models are needed to ensure positive consumer, community, and sustainability outcomes?
  • Who are the correct stakeholders to engage with and how best can we work with them for positive outcomes?
  • What distributed energy technologies are needed to meet current and future distribution system challenges and how do they compare against each other?
  • What are the levers to maximise the full potential for distributed energy solutions to contribute to decarbonisation, reliability, resiliency, equity, and affordability goals?

PROJECT | 2024-2025

Hot water coming out of a tap.

Hot water pathways for social housing

Housing providers need clearer guidance to make hot water systems more efficient and flexible.

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PROJECT | 2024-2026

EV being charged at home charging station.

Leading the charge on bidirectional charging

Bidirectional charging can provide a solution to the significant demand for renewables and grid capacity required for the clean transport and clean energy transition, while also empowering consumers.

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PROJECT | 2024-2025

A row of terrace houses in Glebe, Sydney

Glebe Energy Transitions: a place-based upgrade model for social housing

Cracking the code to scaling shared solar power and thermal improvements in social housing.

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PROJECT | 2022-2024

Electric car charging station for charge EV battery.

The Australian Strategic Electric Vehicle Integration (SEVI) project

Investigating promising early stage use cases for the strategic integration of EVs within fleets, precincts, and regional business contexts.

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To read more about our capabilities on modelling, mapping and data visualisation see our Modelling and analytics service.