Frequently asked questions

Domestic student? See our domestic application process.

International student? See our international application process.

Domestic student? See our domestic application process.

International student? See our international application process.

See our postgraduate research degree application process.

See our non-award and cross institutional study page.

See our study abroad or exchange page.

Follow the steps to start at UTS.

For help with using My Student Admin to accept your offer, see our guide to enrolling (PDF, 2MB)  

Research student? See more information on accepting your offer.

International student? See more information on accepting your offer.

​​See more on principal dates (last day to be admitted).

International student? See more information on accepting your offer.

See our criteria for deferring your course.

A USI is your individual reference number for your education journey in Australia. 

All higher education students (including Higher Degree Research) will need to have a USI in order to graduate and receive their award from 1 January 2023. This includes all students who started studies before 2021, as well as all international students studying onshore. 

Please ensure that your personal information at the USI Registry Office is exactly the same as the information at UTS (e.g. Name, Date of Birth). This will avoid the risk of having an unverified USI which will have an impact on your enrolment and graduation. 

We suggest you apply for your USI straight away. Domestic and onshore international students are able to submit their USI during enrolment.

If you belong to one of the following cohorts, you must provide your USI no later than the census date of your first enrolled session.

• Anyone in a Commonwealth Supported Place (CSP)
• Anyone seeking Financial Assistance (HECS-HELP, FEE-HELP, OS-HELP, SA-HELP) 
• Onshore international students
• Higher Degree Research students

You won't be able to graduate and receive your award (testamur) from 1 January 2023 unless you have provided your USI to UTS, unless you are studying offshore

Domestic Students

If you are a domestic student, you need a USI to apply for:

• a Commonwealth supported place (CSP)

• Commonwealth financial assistance (HECS-HELP, FEE-HELP, OS-HLEP, SA-HELP)

If you do not provide a USI by the Census session date you will be withdrawn from your subjects. 

UTS will apply a USI sanction to your student account if you have not provided a USI by the Census date or have provided a USI that is unverified. Your exam results and academic records are withheld, study plan amendment is blocked until your USI is provided or verified.

USI sanction - Unverified USI or have not provide an USI (Stop enrolment), which can be viewed in My Student Admin.

It is free and easy to create your USI. Go to www.usi.gov.au and click 'Create a USI'.

You will require documentation to prove your identity. The following are acceptable forms of ID to create a USI. You will need at least one of the identity documents listed below:

• Australian Passport
• Non-Australian Passport (with Australian Visa)
• Australian Birth Certificate
• Australian Driver's Licence
• Medicare Card
• Certificate of Registration by Descent
• Centrelink Concession Cards
• Citizenship Certificate
• ImmiCard

If you have undertaken any education training in Australia since 2015, you probably already have a USI. If you are unsure, or if you have forgotten, please go to the Find your USI page to check.

All Vocational Education and Training (VET) and Higher Education students must have a Unique Student Identifier (USI) if they are studying in Australia, or with an Australian provider. 

Students may apply for an exemption from having a USI, however they must understand the consequences if they do not have a USI.  

If you do not recieve a USI number you will not be eligible for Commonwealth financial assistance or a Commonwealth supported place.

Commonwealth financial assistance includes: 

• a Commonwealth supported place 
• HECS-HELP assistance or FEE-HELP assistance 
• OS-HELP assistance 
• SA-HELP assistance in relation to student services and amenities fees. 

Yes. If you are going to be located in Australia while studying, you will need to provide a USI (Unique Student Identifier). Please note international students cannot create a USI until they have arrived in Australia.

You will not need to provide a USI and will automatically be exempt, if:

• you complete all your study outside of Australia, or
• you commenced your studies before 1 January 2023 and you are not in Australia to receive your award

I am currently studying in Australia

International students (including New Zealand Citizens) studying onshore, in Australia, will need a USI. Once you arrive in Australia you can use your Australian visa as a form of ID when creating your USI. 

I completed some of my studies in Australia but I have now left and I don’t have a USI

If you commenced your studies before 1 January 2023 and you are not in Australia to receive your award, you will be automatically exempt from needing to have a USI and do not need to apply for a USI exemption.

If you commenced your studies after 1 January 2023 and you did not get a USI whilst in Australia, you will need to apply for a USI exemption^^ using the USI exemption form in order to be eligible for the conferral^ of your award. Please provide email receipt or a screenshot of your exemption request submission to AskUTS.

I completed all of my studies outside of Australia

International students who completed all their study outside of Australia do not need a USI and do not need to apply for USI exemption.

I should be exempt from needing a USI but I still have a sanction

If you are eligible to be automatically exempt but have received a USG sanction, please submit an AskUTS enquiry with an attached Request for International Movement Records to prove you have not entered or exited Australia during your studies.

^ Conferral is the administrative process by which your degree is awarded. You are considered a graduate of UTS once your conferral date has passed. Every student who fulfils the requirements for completion of an award course is eligible for formal conferral of the award by the University Academic Board.

^^Please note the Department of Education is currently seeking an amendment to the Student Identifiers (Higher Education Exemptions) Amendment (Education Minister Exemptions) 2022 (legislation.gov.au) so that students in the above cohort are automatically exempted by the Education Minister.

See our recognition of prior learning (RPL) page.

See our enrolling in subjects page.

For help with using My Student Admin to enrol in subjects, see our guide to enrolling (PDF, 2MB)

If you require any further assistance, please watch the How to enrol in subjects video (opens external site).

Before you build your timetable, you’ll need to enrol in subjects for all sessions. 

To build your timetable, log in to MyTimetable and follow the My Timetable help guide.

If you require any further assistance, please watch the How to choose your timetable video (opens external site).

Note: Allocations for the first half of 2023 will open at 9am on Tuesday 6 December 2022.

To help you plan before allocation opens, you can view all available subject activities and when they will run via the UTS Timetable Planner from 9am on Monday 28 November 2022.

See our enrolment FAQ and troubleshooting page.

See our last day to enrol page.

See our census date page.

If you need to make official changes to your study plan that you cannot self-manage in My Student Admin, you must submit an online application called an eRequest.

See our leave of absence page.

See our Student ID card page and check out our How to get your UTS Student ID Card video on YouTube.

New students must order their ID card online via the CaptureME portal. Once your photo has been approved, you'll receive an email with instructions on how to obtain your ID card. When you receive your card, please make sure to sign the back of it on the grey strip.  

If you’re a continuing student and have lost or damaged your ID card, please order a replacement online.

Apply for a replacement student card.
 

You can generate an eInvoice on My Student Admin.

Your eInvoice will be available to you approximately:

• 6-8 weeks prior to the due date for Primary sessions,
• and 4-6 weeks prior to the due date for short sessions.

Due dates can be found on the principal dates. See payment information.

You can find payment methods on your eInvoice.

UTS accepts multiple payment methods for student fees including BPAY, Billpay, Australia Post, mail and electronic funds transfer.

See our Government HELP scheme page.

See our fee calculator to determine course fees.

Need some financial support? Our Financial Assistance Service team may be able to help you. 

If you are experiencing temporary financial difficulties, please submit an online enquiry via ASK UTS outlining your circumstances for a payment extension consideration.

You may also reach out to our Financial Assistance Service team who may be able to provide further support.

Payment dates are available at Tuition payment dates.

If you're concerned that your scholarship is not reflecting on your outstanding balance, please contact the UTS Scholarships Office at scholarships@uts.edu.au.

You should provide your bank account details on My Student Admin and submit your refund request via www.ask.uts.edu.au. If you have overpaid in a session other than your final session, the credit will be automatically rolled over to the next session unless you request for a refund.

UTS is proud to award scholarships to its students every year. Through its scholarships, UTS endeavours to reward achievement and recognise motivation to succeed. UTS is also committed to providing support to students experiencing financial hardship and/or other educational disadvantages.

See our scholarships page for more information.

See the eligibility criteria for travel concession.

See our travel concessions page.

Missed out on one of the webinars? You can catch up with a recording of the session on our YouTube channel.

Find out about:

• how to access your results
• what to do if you fail or have a sanction
• Consent Matters training
• withheld or delayed results, and more.

To query your mark/grade for an assessment task, final exam, or the final mark for a subject, you should email your Subject Coordinator within 5 working days of its results release.

See our Query a mark or grade page for more information, including how to apply.

Results are released on specified dates throughout the year. On these dates, you can access your results via My Student Admin.

If you can't see your results, it could be withheld for a few reasons:

1. You have an outstanding fee(s) to pay. You can access your eInvoice on My Student Admin.
   Your results will be available shortly after paying your fees.
2. You haven't completed the Consent Matters training module and received 100 percent in the quiz.
   If you complete this module after the results release date, you'll need to wait up to 72 hours for your results to appear.
3. Your result has not been submitted by the faculty. You should contact your subject coordinator (usually found in your subject outline).

See our principal dates page (search 'release of results').

Graduations 2022 - update

UTS is currently planning for the return of graduation ceremonies in 2022.

We look forward to welcoming all graduates who missed ceremonies in 2020 and 2021, and those completing their studies in 2022.

A number of options will be made available to graduates, including online events for those who are unable to join us in person, as well as photo days and COVID Safe ceremonies.

At this stage, ceremonies will be held from March to November and the full 2022 graduation schedule will be published in December. We’ll be in touch with graduates via email. You can monitor further updates on the UTS Graduation web page.

Please make sure your contact details are up to date with UTS Alumni.

You can be assured access to your digital graduation documents once your degree has been conferred by Academic Board.

Irrespective of postponed ceremonies, you are issued digital copies of your official university documents via My eQuals unless you've selected to opt out.

Students will be issued the following documents via My eQuals when they have been conferred. The important dates* for 2022 conferrals can be found on our graduation page. 

• academic record (transcript)
• Australian Higher Education Statement (AHEGS), and
• testamur

You will receive a separate email for each digital document once it is available.  These emails will be sent to your preferred email address as recorded in MyStudentAdmin, under the ‘Personal Details’ tab.

If you have already graduated from the course that you wish to obtain your printed testamur from, you can arrange to have it mailed to you by completing the document mailout fee form. 

Students eligible for graduation in an upcoming or current graduation round need to either: 

1. Register on-time via My Student Admin and pay the printed testamur mailout fee. 

2. Complete the late registration form if you did not register during the main round. 

Note: printed testamurs are only kept for 12 months from the date of course conferral, after which they are destroyed. If you completed your course over 12 months ago, please see replacement documents.

An academic record (academic transcript) is an official statement which displays all of your final subject results achieved through study at UTS as at the date of issuance. 

Request your academic record.

See our AHEGS and Testamur page.

See our student records page.

See our student records page.