Alum profile: Chief Customer and Transformation Officer BUPA
Innovation through change: how Danielle Handley is transforming BUPA’s fortunes
For graduates of the Creative Intelligence and Strategic Innovation (CISI) suite of courses, career success comes in many forms.
Just ask Danielle Handley, Chief Customer and Transformation Officer at BUPA, who completed the Masters in 2021.
Danielle Handley, Chief Customer and Transformation Officer at BUPA
At BUPA, Handley is guiding roughly 500 employees through a major company-wide transition: a known leader in the insurance world, BUPA is shifting into becoming a fully-fledged healthcare company. This seismic change is throwing up a range of projects and challenges that draw on everything Handley learnt at UTS, as well as during a storied career that includes stints at EY, St George Bank, and nine years climbing the ranks of IAG.
Currently, she’s overseeing a series of major projects including the building and deployment of BUPA’s new digital health platform, which makes virtual consultations, pathways to health care programs, and a chemist delivery service accessible to BUPA members. If that’s not enough, she’s also playing a vital role in rolling out the company’s Connected Care Strategy which will help guide BUPA’s transition to support a more connected and personalised healthcare journey for consumers.
And these are challenges Handley is ready for: transformation is in her job title, and it’s also a key tenet of the UTS CISI program, which helps established professionals develop new ways of responding to open, complex, dynamic and networked problems that they’re likely to encounter in senior leadership roles.
That Handley advocates for technology and the strategic use of data to drive digital innovation is another driving force behind her success. Her reputation as a mentor and champion for other professional women doesn’t hurt either.
And now, her successes are resonating across the industry: earlier this year, Handley took out the Health category of the AFR’s Women in Leadership Awards.
“The Creative Intelligence and Strategic Innovation program at UTS is exactly what the modern corporate world needs more of to solve some of its hardest problems – creativity and innovation. I found the program both taught and demanded you to get out of your comfort zone and elevate your thinking to get ahead of both the challenges and opportunities ahead. It’s a great example of how education is evolving to meet the fast-changing needs of consumers and business.”
Find out more about our Creative Intelligence and Strategic Innovation program here.
