Resolve 2024 Conference

Transform your IT Service Management

Join us at our inaugural conference, where the intersection of human-centric Service Desks and cutting-edge technologies like automation, machine learning, and AI takes center stage. As IT Service Management (ITSM) professionals, you are the frontline responders, ensuring the efficacy of services from everyday tasks to urgent medical aid.


This event, aligned with HDAA’s commitment to excellence, delves into the latest industry frameworks and the escalating impact of cybersecurity. Featuring esteemed experts, the conference promises to equip organizations of all sizes with the knowledge to elevate service standards. Embrace this transformative experience and empower your organization to adopt best practices and optimise IT Service Management.

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Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.