IPPG conducted futures research for a government department to deliver actionable insights on the implications of emerging technologies in strategy, regulation and operations.
The challenge
Managing the implications of emerging technologies and the increasing digitalisation of businesses, products and services creates significant fiscal, regulatory and operational challenges for tax systems – especially for transactional taxes such as GST. A federal government department engaged IPPG to deliver the strategic evidence and insights needed to enhance its awareness and understanding of key impacts, opportunities and risks around emerging technologies, identify priorities and inform decisions.
What we did
IPPG designed and conducted research involved an in-depth desktop technology horizon scan exercise to gather and analyse a wide range of academic, industry and grey literature sources to assess the latest evidence and signals of change on emerging technologies relevant to GST and taxation.
These insights were used to engage industry stakeholders and subject matter experts to validate, prioritise and rank these findings and generate additional expert insights on potential impacts through a Delphi exercise, and also to conduct a survey of over 100 Australian businesses to provide a business perspective on current and future technology use, current pain points and future opportunities.
Outcome
The horizon scan, Delphi and business survey insights were synthesised in a final report delivered to the client in December 2020, which drew out key themes, issues and practical implications for strategy, regulation and operations. The research was extremely well-received for its value in identifying priorities for future investment, challenging existing approaches, engaging senior leaders and stakeholders, and navigating future uncertainty.
