Support
Final exams are delivered online and the majority of students sit their exams at home.
Even while sitting your exam remotely, there are still plenty of resources available to help you manage study and stress levels during exams.
General support
We understand that exams can be stressful and we want you to feel confident and prepared. To help, UTS offers a range of services to make sure that you head into your exams feeling ready, including:
- the support page, where you can access helpful resources for health and wellbeing, academic support, and information on booking a study space before your exams.
- the Library for their workshops and training and on-campus services (such as borrowing books, accessing facilities, and getting help with research or assignments).
- this handy guide from the UTS Counselling service, which offers tips on how to set yourself up for success and what you can do if you need help.
And don't forget to take breaks and give yourself time away from your screen. Your health and wellbeing are just as important as your academic success!
Accessibility support
If you have a disability and/or ongoing medical or mental health condition that may impact you during exams, you may be eligible to apply for exam provisions through the Accessibility Service.
Exam provisions aim to accommodate the impact of a disability and/or ongoing medical condition while maintaining academic standards.
If you would like to apply or require support, contact the Accessibility Service via phone: 9514 1177 or email: Accessibility@uts.edu.au.
UTS Counselling
Need to talk to someone? You can talk through any exam stress or anxiety with the Counselling Service.
Contact UTS Counselling
The remote access Counselling Service is open in both teaching and non-teaching weeks and can be accessed 5 days per week. Contact UTS Counselling during business hours to make a booking. Hours of operation during sessions:
- Monday to Wednesday - 8.30am to 8.30pm AEST
- Thursday - 8.30am to 8pm AEST
- Friday - 9am to 5pm AEST
Technical Support
We've created instructional guides on:
- how to consent and create an account with ProctorU
- how to download and install the Guardian browser, and
- a checklist of the equipment you’ll need and what to do if you don’t have it.
IT Support
For further help, the UTS IT Support Centre exam hotline is up and running and is available 7 days a week during the exam period.
Contact IT Support
Call +61 2 9514 3222 for help with setting up your computer for your online exam, or for any issues with Canvas. Hours of operation during sessions:
- Monday to Friday - 8.00am to 9.30pm AEST
- Saturday and Sunday - 9.00am to 5.00pm AEST
Please note that there is a 12-minute call limit for the exam hotline to help our IT team manage any possible queues and support all students equally. If you experience a complex technical issue that cannot be resolved within this time, you'll be able to apply for special consideration.
Additional and supplementary exams
We know things can sometimes go wrong. If you're sick or something unexpected happens during your exams, or you're impacted by external events, you can apply to sit an alternative exam (if you completely missed the exam) or for special consideration (if you attempted the exam). Alternative and supplementary exams dates can be found on the Centrally conducted exams dates and timetables page.
Other available support
Don't forget, there's plenty of academic support and resources available to you to support your needs.
- Academic support is available via the support page.
- The UTS Library and Reading Room are open and you can access other virtual library services including study skills and tips to help you cope with stress.
Keep an eye on your UTS email inbox as well as the Exams FAQ and Online invigilated exams pages for updates.
If you have any other questions about end-of-session exams, please contact Ask UTS.
