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Research Border Held consignments to understand the categories and root causes of delays

Project details

As part of its international air express service offering, DHL Express Australia (DHL) imports ‘x’ consignments into Australia every week. These consignments must be border cleared by the two primary regulatory agencies, the Australian Border Force (Customs) and the Department of Agriculture Water & the Environment (Quarantine).

A small percentage of these consignments are ‘Border Held’ upon arrival, which leads to increased congestion, delays and costs.

This project aims to utilize visual analytics on the data relating to these Border Held consignments to understand the categories and root causes of each delay, and establish the most efficacious solutions to pro-actively resolve.
 

Researchers

  • Faezeh Karimi
  • Maria Chaudhry
  • Kaveh Khalilpour
Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.