Start at UTS

If you need assistance with your UTS student account, please reach out to our dedicated Information Technology (IT) Support Service.

• Phone: IT Support Service on +61 2 9514 2222.
  • Hours of operation (in AEST/AEDT): Monday to Friday between 8am and 9.30pm, and Saturday to Sunday between 9am and 5pm.
• On campus:  You can contact IT Support by calling 2222 from an internal phone. Internal phones are available from Security on Level 3 of Building 1, Broadway (the UTS Tower), from all classrooms, and other locations around UTS campuses. 
• IT Support Centre in-person help: CB10.02.212 Broadway.
  • Hours of operation (in AEST/AEDT): Monday to Friday between 9.30am and 4.30pm.
• Online: Log an enquiry via serviceconnect.uts.edu.au (available in the ‘apps’ page for students able to log in). 

If you’ve already completed the steps above or you’re a current student at UTS (including UTS College), you won’t need to complete the activation process again.  

Log in to UTS using your UTS student or alumni email and password.  

If you’re an international student activating your account from an overseas location and you have accepted your coursework offer for UTS, please follow the instructions provided to you once you have accepted your coursework offer from UTS. 

Before using Start at UTS, please:

• check that you are a Study Abroad or Exchange Student
• accept your Study Abroad or Exchange offer as per the instructions emailed to you.

If you need any assistance, please email studyabroad.exchange@uts.edu.au.

No, if you’re alumni, use your alumni email to log in to UTS and follow the screen prompts.  

If you have not set up Multi Factor Authentication (MFA), follow the prompts to do so before proceeding to accept your offer.

If you don’t remember your alumni email or password, contact IT Support via phone on +61 2 9514 2222.  

Yes, you must activate your UTS student account to accept the offer and access the student resources.

Please refer to the instructions sent from UTS Open. If you’ve already started studying at UTS, you’ll already have a student account. You do not need to complete the steps above.

No, your UTS student account is already active. Use your UTS College student email and password to sign in and follow the screen prompts. 

If you don’t remember your UTSC student email and/or password or have any other issues with signing in, contact IT Support via phone on +61 2 9514 2222 or 1300 ASK UTS.  

Operating hours (in AEST/AEDT): Monday to Friday between 8am and 9.30pm, and Saturday to Sunday between 9am and 5pm.

Please contact IT support on +61 2 9514 2222 who will assist in updating your personal email address after verifying your identity. 

Your UTS student account is disabled if you didn’t accept or defer your offer before the last date to accept your offer. If you have received a new offer, you’ll need to activate your UTS student account using your personal email address. 

• Go to login.uts.edu.au.
• Enter your UTS student email and click the ‘Next’ button. 
• Now click ‘Forgot or Reset Password’ and a password reset link will be sent to your personal email address registered with UTS.  

Contact IT Support via phone on +61 2 9514 2222.

Operating hours (in AEST/AEDT): Monday to Friday between 8am and 9.30pm, and Saturday to Sunday between 9am and 5pm. 

Note: You will be asked to verify your personal details, including date of birth, full name and address, before providing any assistance.  

• Domestic students: see Deferring your course commencement.  
• International students: see Deferring your offer. 
• UTS Online postgraduate students: see Deferring UTS Online postgraduate degrees.

Please refer to the UTS College website or call 1800 896 994 for more information on slipback offers.