AI has immense potential to support healthcare professionals, improve patient outcomes and care, and make education more interactive and accessible. At UTS, researchers and clinicians are working to ensure these technologies are developed and used in the right ways – safely, ethically and where they’re needed most.
Healthcare is a part of all our lives – whether it's a routine check-up, mental health support, emergency care or preventive screenings. Skilled professionals provide these essential services when we need them most. Now, artificial intelligence (AI) is helping practitioners in powerful ways, improving diagnostic accuracy, enabling virtual care and supporting healthcare workers in their daily tasks. But for AI to truly benefit patients, it must be used safely, ethically and effectively.
At the University of Technology Sydney (UTS), numerous initiatives are underway to ensure AI meets these standards. Speech pathologist and AI researcher Professor Emma Power, Head of Nursing and Midwifery Professor Kathleen Baird, and Dean of the Faculty of Health Professor Debra Anderson are part of these efforts. They are collaborating with teams across the university to ensure AI enhances healthcare at every level – from diagnosis and treatment to education and service delivery.
AI supports healthcare professionals
AI isn't here to replace the human touch in healthcare. It’s a tool just like any other technology that supports clinicians, helping them spend more time with patients and provide better care. At UTS, researchers are actively investigating and developing AI tools that can enhance patient care and streamline workflows in real-world healthcare settings.
For example, at the Australian Stuttering Research Centre at UTS, AI is helping to revolutionise speech therapy. The team has trained an AI bot to deliver specialised programs in any language, anywhere in the world, and at any time – all under the supervision of a speech therapist.
In speech pathology clinics, tools like ChatGPT, Microsoft’s Copilot, DALL·E and Midjourney are helping clinicians create personalised materials and resources for therapy sessions. At the UTS Speech Pathology Clinic, AI is also helping stroke survivors with aphasia (a language disorder) reconnect with the world.
Patients are using ChatGPT to support their written expression, and for the first time in years, some have been able to post updates, interact with family and friends, and share their thoughts with confidence.
“This renewed ability to express themselves has restored their independence and improved their emotional wellbeing.”
There are also video tools such as Heygen which can create multilingual avatars to converse with linguistically diverse patients, while AI tools like Yoodli can offer patients opportunities to keep up with practice outside of their sessions.
AI is also helping to reduce the administrative load for speech pathologists. Power points to AI-powered clinical admin assistants that can transcribe therapy sessions and summarise key points as ways to give clinicians more time to focus on patient care.
But one of the most promising benefits of AI, according to Power, is its role in early detection.
“Developing AI tools that can analyse speech samples could help clinicians identify conditions like Primary Progressive Aphasia earlier than manual observation alone,” she says.
While these tools are still in development for speech therapy, the hope is that earlier detection will lead to more effective treatment and better outcomes for patients.
AI makes healthcare more accessible
AI is also transforming healthcare by making it more accessible, affordable and accurate, especially in remote and underserved communities.
"Telehealth, mobile apps and AI-powered health tools are bridging gaps in healthcare,” Professor Debra Anderson explains.
“These technologies are reaching people who might otherwise struggle to access medical care.”
For expectant mothers in rural areas, AI-driven apps could potentially monitor fetal health, run diagnostic tests and alert healthcare professionals to potential risks. This kind of real-time communication ensures that no matter where they are physically located, no patient is far from expert care.
AI is also making healthcare more affordable and convenient.
"By enabling remote patient monitoring, AI allows treatment to happen at home instead of requiring hospitalisation,” Anderson says.
“In fact, AI-assisted home care has replaced up to 10,000 hospital beds internationally, reducing costs and improving patient comfort.”
New innovations in healthcare
Recognising the potential of AI, UTS researchers from the Faculty of Health and the Faculty of Engineering and IT have come together through the AI Women’s Health collaborative to improve healthcare support and outcomes.
“We’ve brought together AI experts, including Distinguished Professor Jie Lu AO from the Australian Artificial Intelligence Institute at UTS, and women’s health specialists to explore how AI can support care in areas like contraception, reproductive health and menopause management,” Anderson says.
The team is aiming to develop AI-powered mobile tools that provide women with personalised health guidance at every stage of life.
“It will be like having a healthcare ecosystem in your pocket, offering continuous, tailored support whenever you need it,” Anderson adds.
Additionally, UTS researchers are working on a tool for early detection of preeclampsia, a dangerous pregnancy complication. This tool provides results in just 15 minutes and has the potential to revolutionise antenatal care worldwide.
Another breakthrough UTS is exploring is the development of ‘digital twins.’ These AI-powered tools can support healthcare professionals by providing real-time, evidence-based medical insights to help with decision-making.
"The digital twin is like having a smart assistant by your side," Anderson says. "It updates itself with the latest medical evidence from around the world, even if it was just published the night before."
For instance, in an emergency department, a nurse could input a patient's signs and symptoms into a digital twin. The AI would then analyse the information, assist with diagnosis, suggest the latest treatments, and help with triage by identifying which patients need urgent care.
UTS researchers are also looking at how digital twins can bring together expertise from various healthcare fields, such as nursing, midwifery, psychology, speech therapy and physiotherapy – essentially creating a multidisciplinary virtual consultant.
Across the sector, AI is also proving invaluable in preventing and detecting health conditions such as breast cancer, heart disease and strokes. By combining risk factors such as genetics and lifestyle with continuous monitoring via smart devices, AI can predict health events before they happen.
“Being able to predict a stroke or heart attack four days in advance would be a breakthrough in preventive care,” says Anderson.
These innovations have the potential to make healthcare more personalised, accessible and effective. As technology advances, UTS researchers are committed to playing a major role in its progress, ensuring that AI is used safely, ethically and accurately.
Training healthcare professionals with AI
AI is also changing how healthcare professionals learn, offering new ways for students to develop key skills. At UTS, nursing and midwifery students use AI tools like chatbots and virtual reality (VR) to practice communication, clinical reasoning and decision-making through realistic patient interactions.
“By engaging with AI chatbots, students can experience simulated scenarios that challenge them to think critically and respond effectively,” explains Professor Kathleen Baird.
The chatbots also serve as a study tool, providing instant access to information and answering questions about coursework.
VR takes training to the next level by immersing students in high-pressure situations where they can learn how to manage crises and critical emergencies in a safe environment.
In a VR scenario, AI adapts in real time, adjusting virtual patient and practitioner responses based on the student’s decisions.
“This makes training more interactive and realistic.”
Ethics are also central to healthcare education.
“We don’t just look at what AI can do – we also examine whether it should be used in certain situations,” Baird says.
At UTS, students are taught to balance AI-driven training with compassionate, patient and women-centred care. They combine AI simulations, role-playing, ethical discussions, human-led debriefings and a strong foundation of theory and hands-on experience to develop both technical skills and the human touch that are essential in healthcare.
Skills for the future
When thinking about the future of healthcare, Power says, “Our biggest challenge is ensuring that we keep humanity at the heart of what we do.”
"AI should be a tool that enhances – not replaces – the empathy, connection and evidence-based approach that define quality care."
Anderson also emphasises the responsibility of implementing AI thoughtfully.
“We have a responsibility in health to get this right. We can choose to follow others, or we can take the lead in ensuring that AI in healthcare is directed towards the right areas, used safely, ethically and governed properly,” she says.
As AI becomes more integrated into healthcare, professionals will need new skills. Baird highlights some important ones:
- Adaptability: Being open to learning and adopting new technologies.
- Digital literacy and data interpretation: Understanding and using AI-generated data to make informed decisions, while evaluating its accuracy and relevance to patient care.
- Ethical awareness: Recognising the ethical concerns of AI, like privacy and data security.
- Technical proficiency: Comfortably using AI tools and software.
Clinical judgment: Combining professional expertise with AI insights to make decisions that centre on the patient. - Interdisciplinary collaboration: Working with engineers, data scientists and others to use AI effectively.
- Communication and empathy: Explaining AI results to patients and colleagues while keeping compassion at the forefront.
By equipping healthcare professionals with AI skills and fostering innovations in healthcare, UTS is preparing graduates and the sector for a future where technology and compassionate care work together to achieve the best possible health outcomes for all.