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How AI is changing the way healthcare professionals practice and learn

UTS Health student using a virtual reality headset to view a 3 dimensional image of a human heart.

AI has immense potential to support healthcare professionals, improve patient outcomes and care, and make education more interactive and accessible. At UTS, researchers and clinicians are working to ensure these technologies are developed and used in the right ways – safely, ethically and where they’re needed most.

Healthcare is a part of all our lives – whether it's a routine check-up, mental health support, emergency care or preventive screenings. Skilled professionals provide these essential services when we need them most. Now, artificial intelligence (AI) is helping practitioners in powerful ways, improving diagnostic accuracy, enabling virtual care and supporting healthcare workers in their daily tasks. But for AI to truly benefit patients, it must be used safely, ethically and effectively.

At the University of Technology Sydney (UTS), numerous initiatives are underway to ensure AI meets these standards. Speech pathologist and AI researcher Professor Emma Power, Head of Nursing and Midwifery Professor Kathleen Baird, and Dean of the Faculty of Health Professor Debra Anderson are part of these efforts. They are collaborating with teams across the university to ensure AI enhances healthcare at every level – from diagnosis and treatment to education and service delivery.

AI supports healthcare professionals

AI isn't here to replace the human touch in healthcare. It’s a tool just like any other technology that supports clinicians, helping them spend more time with patients and provide better care. At UTS, researchers are actively investigating and developing AI tools that can enhance patient care and streamline workflows in real-world healthcare settings.

For example, at the Australian Stuttering Research Centre at UTS, AI is helping to revolutionise speech therapy. The team has trained an AI bot to deliver specialised programs in any language, anywhere in the world, and at any time – all under the supervision of a speech therapist.

In speech pathology clinics, tools like ChatGPT, Microsoft’s Copilot, DALL·E and Midjourney are helping clinicians create personalised materials and resources for therapy sessions. At the UTS Speech Pathology Clinic, AI is also helping stroke survivors with aphasia (a language disorder) reconnect with the world.

Patients are using ChatGPT to support their written expression, and for the first time in years, some have been able to post updates, interact with family and friends, and share their thoughts with confidence.

Professor Emma Power

“This renewed ability to express themselves has restored their independence and improved their emotional wellbeing.”

There are also video tools such as Heygen which can create multilingual avatars to converse with linguistically diverse patients, while AI tools like Yoodli can offer patients opportunities to keep up with practice outside of their sessions.

AI is also helping to reduce the administrative load for speech pathologists. Power points to AI-powered clinical admin assistants that can transcribe therapy sessions and summarise key points as ways to give clinicians more time to focus on patient care.

But one of the most promising benefits of AI, according to Power, is its role in early detection.

“Developing AI tools that can analyse speech samples could help clinicians identify conditions like Primary Progressive Aphasia earlier than manual observation alone,” she says.

While these tools are still in development for speech therapy, the hope is that earlier detection will lead to more effective treatment and better outcomes for patients.

AI makes healthcare more accessible

AI is also transforming healthcare by making it more accessible, affordable and accurate, especially in remote and underserved communities.

"Telehealth, mobile apps and AI-powered health tools are bridging gaps in healthcare,” Professor Debra Anderson explains.

“These technologies are reaching people who might otherwise struggle to access medical care.”

For expectant mothers in rural areas, AI-driven apps could potentially monitor fetal health, run diagnostic tests and alert healthcare professionals to potential risks. This kind of real-time communication ensures that no matter where they are physically located, no patient is far from expert care.

AI is also making healthcare more affordable and convenient.

"By enabling remote patient monitoring, AI allows treatment to happen at home instead of requiring hospitalisation,” Anderson says.

“In fact, AI-assisted home care has replaced up to 10,000 hospital beds internationally, reducing costs and improving patient comfort.”

New innovations in healthcare

Recognising the potential of AI, UTS researchers from the Faculty of Health and the Faculty of Engineering and IT have come together through the AI Women’s Health collaborative to improve healthcare support and outcomes.

“We’ve brought together AI experts, including Distinguished Professor Jie Lu AO from the Australian Artificial Intelligence Institute at UTS, and women’s health specialists to explore how AI can support care in areas like contraception, reproductive health and menopause management,” Anderson says.

The team is aiming to develop AI-powered mobile tools that provide women with personalised health guidance at every stage of life.

“It will be like having a healthcare ecosystem in your pocket, offering continuous, tailored support whenever you need it,” Anderson adds.

Additionally, UTS researchers are working on a tool for early detection of preeclampsia, a dangerous pregnancy complication. This tool provides results in just 15 minutes and has the potential to revolutionise antenatal care worldwide.

Another breakthrough UTS is exploring is the development of ‘digital twins.’ These AI-powered tools can support healthcare professionals by providing real-time, evidence-based medical insights to help with decision-making.

"The digital twin is like having a smart assistant by your side," Anderson says. "It updates itself with the latest medical evidence from around the world, even if it was just published the night before."

For instance, in an emergency department, a nurse could input a patient's signs and symptoms into a digital twin. The AI would then analyse the information, assist with diagnosis, suggest the latest treatments, and help with triage by identifying which patients need urgent care.

UTS researchers are also looking at how digital twins can bring together expertise from various healthcare fields, such as nursing, midwifery, psychology, speech therapy and physiotherapy – essentially creating a multidisciplinary virtual consultant.

Across the sector, AI is also proving invaluable in preventing and detecting health conditions such as breast cancer, heart disease and strokes. By combining risk factors such as genetics and lifestyle with continuous monitoring via smart devices, AI can predict health events before they happen.

“Being able to predict a stroke or heart attack four days in advance would be a breakthrough in preventive care,” says Anderson.

These innovations have the potential to make healthcare more personalised, accessible and effective. As technology advances, UTS researchers are committed to playing a major role in its progress, ensuring that AI is used safely, ethically and accurately.

Training healthcare professionals with AI

AI is also changing how healthcare professionals learn, offering new ways for students to develop key skills. At UTS, nursing and midwifery students use AI tools like chatbots and virtual reality (VR) to practice communication, clinical reasoning and decision-making through realistic patient interactions.

“By engaging with AI chatbots, students can experience simulated scenarios that challenge them to think critically and respond effectively,” explains Professor Kathleen Baird.

The chatbots also serve as a study tool, providing instant access to information and answering questions about coursework.

VR takes training to the next level by immersing students in high-pressure situations where they can learn how to manage crises and critical emergencies in a safe environment.

In a VR scenario, AI adapts in real time, adjusting virtual patient and practitioner responses based on the student’s decisions.

Professor Kathleen Baird

“This makes training more interactive and realistic.”

Ethics are also central to healthcare education.

“We don’t just look at what AI can do – we also examine whether it should be used in certain situations,” Baird says.

At UTS, students are taught to balance AI-driven training with compassionate, patient and women-centred care. They combine AI simulations, role-playing, ethical discussions, human-led debriefings and a strong foundation of theory and hands-on experience to develop both technical skills and the human touch that are essential in healthcare.

Skills for the future

When thinking about the future of healthcare, Power says, “Our biggest challenge is ensuring that we keep humanity at the heart of what we do.”

"AI should be a tool that enhances – not replaces – the empathy, connection and evidence-based approach that define quality care."

Anderson also emphasises the responsibility of implementing AI thoughtfully.

“We have a responsibility in health to get this right. We can choose to follow others, or we can take the lead in ensuring that AI in healthcare is directed towards the right areas, used safely, ethically and governed properly,” she says.

As AI becomes more integrated into healthcare, professionals will need new skills. Baird highlights some important ones:

  • Adaptability: Being open to learning and adopting new technologies.
  • Digital literacy and data interpretation: Understanding and using AI-generated data to make informed decisions, while evaluating its accuracy and relevance to patient care.
  • Ethical awareness: Recognising the ethical concerns of AI, like privacy and data security.
  • Technical proficiency: Comfortably using AI tools and software.
    Clinical judgment: Combining professional expertise with AI insights to make decisions that centre on the patient.
  • Interdisciplinary collaboration: Working with engineers, data scientists and others to use AI effectively.
  • Communication and empathy: Explaining AI results to patients and colleagues while keeping compassion at the forefront.

By equipping healthcare professionals with AI skills and fostering innovations in healthcare, UTS is preparing graduates and the sector for a future where technology and compassionate care work together to achieve the best possible health outcomes for all.

Explore Health at UTS

Whether you are starting out, advancing your career, or pursuing research that shapes the future of healthcare, UTS offers undergraduate, postgraduate and PhD options that combine hands-on learning with the latest in health and technology.

Jane Frawley, public health expert answers questions about immunisation

Want to hear more from our health experts?

(00:09:51)

Check out our Curiosities episode with Associate Professor Jane Frawley on pandemics, herd immunity, the science behind vaccines and more.

Want to hear more from our health experts? transcript

Hello curious people. I'm Associate Professor Jane Frawley, a maternal and child health expert with a focus on immunisation and infectious diseases. I'm here to answer your curious questions about the spread of disease, pandemics, and how we can help to protect each other. This is Health Curious.

Our UTS community have sent in some thought provoking questions to tackle. Let's get started.

Is it a case of when, not if for the next pandemic? Yes, absolutely. Pandemics have been part of our human experience forever. In the last hundred, 120 years, we've had six pandemics. So we had three pandemics between 1918 and 1968 with a had an HIV pandemic in 1981, a swine flu pandemic in 2009, and then, of course, Covid-19 in 2019.

In the last 23 years we've also had SEERS, MERS, Zika and Mpox. They weren't pandemics, but they had the potential to be pandemics. So yes, it's definitely a case of when and not if.

What do you think some of the biggest lessons from Covid-19? Wow. It's hard to know where to start with that because there were so many lessons. But I think for me, the biggest lesson was how much we can achieve when we work together.

So for example, from first identifying the virus and characterising the virus very quickly through shared experience across borders so that vaccines could be made, and then in vaccine production, vaccines were made in a incredibly expedited fashion.

But this was only because of the resources that were given to that production at the time, which meant that different phases of production could be done at the same time rather than one after the other, which is what normally happens.

How does a vaccine work? This is a great question. So our bodies have this unusual hack, if you like. Where if we've experienced an infection, our immune system remembers that infection, and we are unable to contract that disease again or we can only ever get a very mild form of that disease, meaning it can never be fatal. So vaccines work by tricking the body into thinking that it's had the disease.

A vaccine will use a very, very tiny amount of a bacteria or a virus. This is always weakened. Sometimes it's only part of a fraction of the virus, for example or sometimes it it's weakened in another way with heat.

But it's enough to trick the body to think that it is actually the real infection, to fight that infection and to make antibodies that last. That means that you can either never get that infection again, or you'll get a very mild, dose of that illness.

What is herd immunity and what does it take to achieve it? So herd immunity refers to the number of people in the community that need to be vaccinated in order to protect everyone in that community. So if this is our community and all of these people, are immunised and for some reason this person isn't.

So let's say that they're too young to receive a measles vaccine, or perhaps they're really small infant and they're too young for whooping cough vaccine. Then we need to protect them with herd immunity. So that means that if the vast majority of people in the community are vaccinated, then there's almost no opportunity for the virus or bacteria to move from person to person and to essentially find and infect someone who hasn't been immunised.

For something like measles, we need a very high number of people to be vaccinated. In the community. It's 95% and that's because measles is an incredibly infectious virus. If I was in a room and I had measles and then I left that room and you walked into that room an hour later, up to two hours later, you would have a 90% chance of catching measles

So you can say that it's an incredibly infectious disease. that we need to keep out of our communities. So we have a rate, if you like, of 95% around the world that we aim to achieve, to keep measles out of our communities.

So unfortunately, since Covid uptake of some vaccines like measles has dropped a little bit. So measles uptake for two year olds in Australia at the moment is sitting around 92 to 93%, which is a little bit less than we would like it. This isn't unusual in terms of it has happened all around the world. It happened largely due to the pandemic, due to stock outs, public health orders, border closures, etc. and of course, some people also being, reluctant or I guess, a little hesitant to immunise their children with after hearing some of the misinformation about the Covid vaccine, is we largely back on track, many countries of the world and improving, vaccine uptake, especially for children.

But there's still a little way to go. It seems like we get a lot of vaccines, especially as kids. How is the vaccine schedule developed? This is an excellent question. So vaccine schedules are developed based on very close and detailed analysis of risk versus benefit. So the risks associated with the disease itself, compared with the risks associated with the vaccine, which means side effects of the vaccine, infants, children and adults are vaccinated when they're most at risk. So children a childhood in infancy is a period of time that you're most at risk for the majority of vaccine preventable diseases.

So diseases like whooping cough, diphtheria, tetanus, polio, measles, rubella, for example, are deadly for children. So these vaccines are on the schedule from very, very young in that in some instances, there's a birth dose of a vaccine. So for example Hepatitis B, but then vaccines start routinely in around six weeks when the infant is still quite small and that is to protect them when they're out and about in the community.

Why does some people choose not to vaccinate their children or themselves? About 5% of parents choose not to vaccinate their children in Australia. So it's really important, I think, to keep this in perspective. It's actually quite a small number. And for many of those parents they have questions about the safety of vaccines and maybe also the need for vaccines.

Vaccines in many ways have been a victim of their own success. And there's many diseases that we commonly vaccinate against in Australia that we don't see in our communities anymore, for example, polio.

So for many parents, they may feel that those diseases aren't really a risk anymore in their communities and perhaps have concerns around the safety of vaccines and therefore thinking that perhaps, the risks may outweigh the benefits for their child.

The diseases, of course, are only at bay because high numbers of our communities are vaccinated. These diseases really do still exist, in both in Australia and overseas. So immunisation and herd immunity is incredibly important.

It’s very normal to have questions about vaccines. It's normal to have questions about any medicine or medical procedure. And it's important that you find someone to talk to about this and have an open and frank discussion with a health care provider, with your GP about your concerns.

How do I know I can trust a source of information about diseases and vaccines? You always need to check the source of information. Is it credible? Is it reliable? Who? Who is it? Do they have any particular agendas? Is it evidence based? Is it a government website? Is it a different type of website? And I guess also how in line with the scientific information and that knowledge about diseases and vaccines is the information that you're receiving.

If it's very different, is probably worth having a very close look at the sources and to see if it's credible. It can be really hard, especially on social media. So social media of course is is really common way that we all communicate. And often we're receiving messages about immunisation that can be good and they can be bad. But sometimes the misinformation can be really amplified on social media. So it's always really important to check.

That was all the questions for today. I hope you learned something new. Until next time, stay curious. 

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Contributors

Dr Emma Power

Professor Emma Power

Speech pathologist and academic

Professor Debra Anders, Dean, Faculty of Health

Professor Debra Anderson

Dean of the Faculty of Health

Professor Kathleen Baird

Professor Kathleen Baird

Head of School, Nursing and Midwifery

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