UTS Student Centres provide prompt, friendly, accurate and consistent advice and guidance to our students and stakeholders.
UTS Service Centre Customer Service Charter
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Our services
Responding to enquiries related to all aspects of the student lifecycle:
| Subject and course information | Leave of absence |
| Admission requirements | Credit recognition and concurrent study |
| Fees and scholarships | Graduation matters |
| Course progression and study plans | ID card issuance |
| Subject enrolment and timetabling | Travel concession |
| Academic caution and sanctions | Student letters, transcripts and testamurs |
| Exam related and academic progress applications | Helping students navigate UTS systems |
Our stakeholders
- UTS students
- UTS faculties and support units
- UTS staff
- External partners and members of the public
- Our colleagues
Our purpose
To provide prompt, friendly, accurate and consistent advice and guidance to our students and stakeholders.
A collaborative approach between UTS staff and students is key to our success.
Students
Our commitment to you | your responsibility to us |
|---|---|
| Treat you with courtesy and respect | Treat our staff with courtesy and respect |
| Provide accurate, timely and consistent information | Manage your course of study and utilise self help resources |
| Work with you to ensure the best solution is reached | Remain up to date with student rules and key dates |
| Educate you on self help resources | Provide true and accurate information about your situation |
| Protect your privacy | Respect our environment and facilities |
| Ensure equity in all interactions | Exercise your responsibilities under the UTS Student Charter |
| Provide a safe and friendly environment |
Future students and the public
Our commitment to you | Your responsibility to us |
|---|---|
| Treat you with courtesy and respect | Treat our staff with courtesy and respect |
| Guide your enquiry to the correct area of the University | Respect our environment and facilities |
| Provide accurate, timely and consistent information | Comply with our privacy policy |
CONTACT
Phone: 1300 ASKUTS (1300 275 887)
Online: ask.uts.edu.au
In person: Building 10 Student Centre, Level 2, 235 Jones Street Ultimo
