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UTS Service Centre Customer Service Charter

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UTS Student Centres provide prompt, friendly, accurate and consistent advice and guidance to our students and stakeholders.

Students working together in classroom

ON THIS PAGE

  • Our services
  • Our stakeholders
  • Our purpose
  • Contact details

Our services

Responding to enquiries related to all aspects of the student lifecycle:

Subject and course informationLeave of absence
Admission requirementsCredit recognition and concurrent study
Fees and scholarshipsGraduation matters
Course progression and study plansID card issuance
Subject enrolment and timetablingTravel concession
Academic caution and sanctionsStudent letters, transcripts and testamurs
Exam related and academic progress applicationsHelping students navigate UTS systems

Our stakeholders

  • UTS students
  • UTS faculties and support units
  • UTS staff
  • External partners and members of the public
  • Our colleagues

Our purpose

To provide prompt, friendly, accurate and consistent advice and guidance to our students and stakeholders.

A collaborative approach between UTS staff and students is key to our success.

Students

Our commitment to you

your responsibility to us

Treat you with courtesy and respectTreat our staff with courtesy and respect
Provide accurate, timely and consistent informationManage your course of study and utilise self help resources
Work with you to ensure the best solution is reachedRemain up to date with student rules and key dates
Educate you on self help resourcesProvide true and accurate information about your situation
Protect your privacyRespect our environment and facilities
Ensure equity in all interactionsExercise your responsibilities under the UTS Student Charter
Provide a safe and friendly environment 

Future students and the public

Our commitment to you

Your responsibility to us

Treat you with courtesy and respectTreat our staff with courtesy and respect
Guide your enquiry to the correct area of the UniversityRespect our environment and facilities
Provide accurate, timely and consistent informationComply with our privacy policy

 

CONTACT

Phone:  1300 ASKUTS (1300 275 887)
Online:   ask.uts.edu.au
In person:  Building 10 Student Centre,  Level 2, 235 Jones Street Ultimo

Acknowledgement of Country

UTS acknowledges the Gadigal People of the Eora Nation and the Boorooberongal People of the Dharug Nation upon whose ancestral lands our campuses now stand. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands. 

University of Technology Sydney

City Campus

15 Broadway, Ultimo, NSW 2007

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