UTS Service Centre Customer Service Charter

Our services

• Responding to enquiries related to all aspects of the student lifecycle:
• Subject and course information
• Admission requirements
• Fees and scholarships
• Course progression and study plans
• Subject enrolment and timetabling
• Academic caution and sanctions
• Exam related and academic progress applications
• Leave of absence
• Credit recognition and concurrent study
• Graduation matters
• ID card issuance
• Travel concession
• Student letters, transcripts and testamurs
• Helping students navigate UTS systems

Our stakeholders

• UTS students
• UTS faculties and support units
• UTS staff
• External partners and members of the public
• Our colleagues

Our purpose

To provide prompt, friendly, accurate and consistent advice and guidance to our students and stakeholders.

A collaborative approach between UTS staff and students is key to our success.

Students

OUr commitment to you	your responsibility to us
Treat you with courtesy and respect	Treat our staff with courtesy and respect
Provide accurate, timely and consistent information	Manage your course of study and utilise self help resources
Work with you to ensure the best solution is reached	Remain up to date with student rules and key dates
Educate you on self help resources	Provide true and accurate information about your situation
Protect your privacy	Respect our environment and facilities
Ensure equity in all interactions	Exercise your responsibilities under the UTS Student Charter
Provide a safe and friendly environment

Future students and the public

OUr commitment to you	your responsibility to us
Treat you with courtesy and respect	Treat our staff with courtesy and respect
Guide your enquiry to the correct area of the University	Respect our environment and facilities
Provide accurate, timely and consistent information	Comply with our privacy policy

CONTACT

Phone:  1300 ASKUTS (1300 275 887)
Online:   ask.uts.edu.au
In person:  Building 10 Student Centre,  Level 2, 235 Jones Street Ultimo