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Industry partnership: Microsoft

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Microsoft industry partnership

Industry partner

  • Microsoft

UTS partners

  • Partnerships and Precincts Unit

  • Enterprise Learning (PLUS UTS)

  • Faculty of Arts and Social Sciences (FASS)

  • UTS Business School

Project dates

  • 2020 - ongoing

UN SDGS

  • 4. Quality Education

  • 8. Decent Work and Economic Growth

  • Posted on 16 Jan 2025
  • 4-minute read
  • Business and law Technology and design Education

Addressing a global talent shortage

How do we prepare people for careers in technology consulting and implementation?  

Key takeaways

  • The partnership is enhancing workforce sustainability through enterprise learning and industry-focused programs.
  • One of the key outcomes is the Graduate Certificate in Business Consulting and Technology Implementation – a unique course focused on producing the functional consultants of tomorrow.
  • The Graduate Certificate builds on the success of the Microsoft Skills and Certifications Bootcamp piloted with UTS, and which are now being delivered through 30 universities.
  • Over the last 4 years more than 900 students have participated in the Microsoft Skills and Certifications Bootcamp with UTS.

Digital transformation is a burgeoning industry. As we work increasingly alongside evolving technologies, there’s a growing need for customer-focused consultants who possess the right skills to design solutions and improve business processes.  

“We’ve seen our partners, like KPMG, EY, Avanade and Capgemini, really driving digital transformation with our customers,” says Microsoft Senior Partner Ben Davis.

“With all of that growth in the customer space, our partners are seeking more and more people to come into their businesses to enable that and help their customers.”

To meet this demand, Microsoft joined forces with UTS. Together they created a groundbreaking course to seed the next generation of functional technology consultants. 

Solving the technology skills shortage with innovative learning opportunities

The industry-focused Graduate Certificate in Business Consulting and Technology Implementation is one of the main initiatives of the Microsoft–UTS partnership.  

“This is a world-first,” says Microsoft’s Dynamics Business Group Lead, Liz Blatchford.  

“It’s an accelerated program to bring more functional consultants into the market to meet the demand that we're seeing now and in the future.” 

This is a world-first, this incredible collaboration with UTS and Microsoft.

Liz Blatchford, Dynamics Business Group Lead, Microsoft

Co-designed with Microsoft and prominent services firms Avanade, Capgemini, KPMG and EY, the course integrates technology expertise with practical consulting skills, incorporating industry case studies and actual implementation experiences.  

With a key focus on the business uses of Microsoft’s Dynamics 365 Power Platform, the course empowers students to build their foundational knowledge of technology solutions while gaining real-world experience by using them to design solutions for clients.  

The result is a learning experience that prepares graduates for a range of functional consultant roles, whether they want to work with Microsoft’s partners or directly with its clients. 

For Microsoft, this means a high-value talent pipeline of functional consultants trained in the application of Dynamics 365 for organisations.

“There is a huge demand for functional consultants. This doesn’t seem like it’s slowing down any time soon,” says Capgemini’s Vice President Business Applications, Josephine Poirrier.

Producing skilled, qualified graduates who can move immediately into these roles, the Graduate Certificate demonstrates how industry-focused education solutions can benefit industry leaders like Microsoft as well as the broader sector.

Microsoft x UTS Partnership, Collaborating to solve skills shortages

Microsoft x UTS Partnership | Collaborating to solve skills shortages

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Microsoft x UTS Partnership | Collaborating to solve skills shortages transcript

Yasminka Nemet: We're very proud of our partnership with UCS. We've worked together on a number of issues. But in particular, we've made great inroads around skilling. We aligned very early on on our missions to ensure that we were equipping people with digital skills to navigate the digital economy. And so we come together frequently to discuss ways that we can do that. And we have a number of initiatives in play that do just that.

Prabhu Sivabalan: UTS has had a very strong and enduring relationship with Microsoft over many years. Particularly through the IATD. The IATD stands for Institute for Applied Technology Digital. It's a wonderful collaboration that brings together industry, the VET sector and higher education to offer courses in the digital space to broader society.

Matt Crocker: Microsoft have been an incredible partner on this project and on so many other things that we have done together at UTS. Both with the, leading edge technology, with that contemporary industry experience and expertise and also the commitment to education. There is a really strong and genuine commitment from Microsoft to addressing the skill shortage in digital technology and in leading edge and contemporary ways of making sure that we have a skilled and well-trained workforce.

Catherine Ennis: The Microsoft Skills and Certification Bootcamps are two week online programs designed to help equip students with in-demand digital skills. Many employers can't find candidates with the right digital skills, and the bootcamps are designed to help address that with targeted training. Following the success of the pilot, we were able to expand its impact and reach. And we've been able to work with over 40 plus institutions across Australia and New Zealand. And we've had over 4000 bootcamp participants so far. UTS was one of the earliest adopters of our Microsoft learn for educators program in Australia. We know they are very committed to hands on training. They have a great innovative approach to education. So it really made sense to work with UTS.

Sita Chopra: The Graduate Certificate in Business Consulting and Technology implementation is the result of a true co-design process. Microsoft came to us with an issue which was a massive talent shortage in the area of functional consulting. When we knew about that, we brought in our academics from arts and social sciences, as well as experts from the business school. We met with Microsoft and the channel partners to really talk through and refine the learning and the proposed solution. We're very proud of the work that we've done with Microsoft and the channel partners. I think it's quite rewarding to be involved in a project where we get to create something that's meaningful for industry, and also very important for graduates who now have the skills and knowledge to enter the workforce with what they need from day one.

Yasminka Nemet:  The collaborative process between UTS and Microsoft was very natural and very smooth. UTS has such a strong reputation for understanding industry and we felt that immediately. We are so proud of our partnership with UTS. I think when we first started out, none of us were sure how we would work together. But over the course of time and building and co-creating products together, we've realised that we're incredibly well aligned. From our values to our work ethic, to our ethics. And we will continue to work together and create new value

Transdisciplinary thinking key to talent development

Key to the success of the Graduate Certificate has been understanding that the core skills of functional consultants are not restricted to technology.

“Functional consultants come from wide and varied backgrounds,” says Poirrier. “They don’t need to come from computer science.”

By partnering with UTS, Microsoft was able to draw on the university’s industry-leading approaches to integrated education.

The result is a truly transdisciplinary offering. It brings together domain experts from across UTS to provide students with the variety of skills and knowledge required to work in functional consulting.  

There is a huge demand for functional consultants. This doesn’t seem like it’s slowing down any time soon.

Josephine Poirrier, Vice President Business Applications, Capgemini

In practice this means combining expertise from business and IT with human-centric skills, such as strategic communication and collaboration.

“It’s important you know how to communicate and get your point across. Creative thinking skills and problem-solving skills are super important,” says Cathy Xu, Power Platform Architect at Microsoft.

According to Avanade Functional Consultant Prajwal Bhetwal, consultants can be required to do multiple things on a project. “Sometimes you have to wear the hat of a planner, sometimes you have to wear the hat of a designer, sometimes you have to wear the hat of a tester.”

The training students receive through the Graduate Certificate reflects the variety of demands made of consultants out in the field, fusing theory with practical experience.  

Expanding access to digital skills

While the Graduate Certificate is a standalone, premium learning experience, it builds on years of successful collaboration between Microsoft and UTS.

When Microsoft launched its global skilling initiative in 2020, the two organisations explored a range of options to improve the accessibility and delivery of tech skilling opportunities.

Aimed at expanding access to digital skills, especially for people impacted by job losses during the initial waves of the COVID-19 pandemic, the skilling initiative resonated and aligned with UTS’s enterprise learning strategy.

This led to the creation of the Microsoft Skills and Certifications Bootcamp.

Designed in collaboration, these short, immersive programs offered students the opportunity to advance their tech skills, access resources and gain valuable certifications.

Existing UTS students could take advantage the two-week bootcamps – initially for free, later at a low cost – augmenting their education to become proficient in the technology tools required in the workforce.

The success of the bootcamps piloted with UTS resulted in Microsoft rolling out the program on a national scale. Microsoft Skills and Certifications Bootcamp are now being delivered through 30 universities and education providers across the country.

UTS continues to offer the bootcamps twice a year, with more than 900 students completing them to date. The program offers high-value, low-cost skills development, broadly upskilling the workforce for the benefit of Microsoft and the wider industry. 

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