Appeals and complaints

As a UTS student you have the right to: 

  • appeal against certain administrative and academic decisions taken by the university  
  • lodge a complaint if you feel you have been wrongly treated by the university or specific staff members.

Note: Complaints that are the subject of an appeal will usually be dealt with at the end of the appeal of the administrative or academic decision.

What is an appeal?  

Appeals are formal opportunities to have an academic or administrative decision reconsidered by the university. For example, you can lodge an appeal that is related to fees, student misconduct, academic results, cancellation or suspension of enrolment and issues around visa status.  

Learn more about appeals 

What is a complaint? 

Complaints can be made about things related to your experience at UTS. For example, you might make a complaint about the content of your course, UTS facilities, administrative issues or your interactions with staff. 

Learn more about complaints

Advice and support 

The Student Services Unit can provide advice and assistance through these services: 

For advice and advocacy in relation to appeals, contact the Students' Association.

Be sure to familiarise yourself with your rights and responsibilities as a student at UTS. 

International students should familiarise themselves with the relevant rights and responsibilities as international students.

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.