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UTS Student Centre

The UTS Student Centre provides advice on all stages of the student lifecycle.

The start of session at UTS is our peak period at the UTS Student Centre and wait times are longer than usual. To reduce your wait time, please make an appointment if you are visiting our counter, or call early in the day if you are phoning us.

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Call

 

Monday to Friday, 10am - 4pm

Within Australia: 1300 ASK UTS (1300 275 887)
Outside Australia: +61 2 9514 1222

*Our closing time for phones may be adjusted to help manage wait times and call volumes.

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Visit us

 

Monday to Friday, 10am - 4pm
Building 10 Level 2 
(Ground level, Jones St entrance)

Book your preferred appointment below to avoid wait times:
Current UTS students and staff
Future students, alumni, public

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Email

 

Current students, future students, graduates, alumni, and other enquiries.

Send us a question via Ask UTS.
Ask UTS enquiries may take several days for a response.

What's happening

  • 2025 Orientation

    3 – 14 February

     

    Orientation at UTS is designed to help you get the most out of your studies and prepare you as a successful professional from day one of your university experience.
     

    Go to Orientation
     

  • How-to videos

    Everything you need to know about student administration when starting at UTS.

    Watch videos covering the most common questions we get at the UTS Student Centre.

     

    Explore

  • Principal dates

    Stay on top of UTS deadlines. 

     

    Check dates

FAQs

  • Admissions

    Topics: Applying for undergraduate, postgraduate, higher degree by research courses. Applying for non-award study, cross-institutional study, exchange/study abroad.

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  • Offers

    Topics: Accepting your offer, Deferring your offer

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  • Unique Student Identifier (USI)

    Topics: What is a USI, how to get a USI, USI sanction, International Students and USI

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  • Recognition of prior learning

    Topics: Applying for Recognition of Prior Learning

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  • Enrolment and course advice

    Topics: Enrolling in subjects, Timetables, Trouble enrolling, Withdrawing from subjects without penalty, Submitting an eRequest, Take a break from studying

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  • Student ID card

    Topics: Getting your student ID card, Not received your ID card, Lost, stolen or damaged ID card

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  • Fees

    Topics: Invoices, Payment, Applying for a Government HELP scheme, Course fees, Financial hardship, Fee due dates, Scholarships, Refunds

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  • Scholarships

    Topics: How to find a scholarship

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  • Travel concession (OPAL)

    Topics: Travel concession eligibility, Applying for travel concession

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  • Results

    Topics: Essential results advice, Unhappy with mark / grade, Cannot see results, Results release dates

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  • Graduation

    Topics: Graduation ceremonies and celebrations, Graduation documents, Testamur mailout

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  • Documents

    Topics: Academic record (transcript), Testamur, AHEGS, Student letters (Statement of Enrolment and Statement of Course Completion)

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Young man behind the counter talking to a student

Our services

View the Student Centre Customer Service Charter for the list of services we offer to students..

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.